Stoneacre is thrilled to share that one of our branches has been recognised as an Industry Leader in the 2023 Automotive Reputation Report. This report evaluates automotive dealers and brands using a Reputation Score, an exclusive metric powered by AI, to gauge brand health and business performance at both the brand and location levels.
In particular, Stoneacre Chesterfield has secured the top position among Renault dealerships in the UK out of 142 dealerships assessed. Additionally, it ranks as the 4th best dealership across all manufacturers. This achievement solidifies its standing as a frontrunner in Reputation Score, Reputation’s unique measure for assessing customer sentiment and online reputation.
Rhys Pearce, General Sales Manager for Suzuki, Renault and Dacia for Stoneacre, commented on the success, “I am very proud of my team and their efforts in achieving this fantastic e-Reputation score. Most importantly we always aim to provide our customers with fantastic customer service throughout the journey of purchasing their new car at Stoneacre Renault Chesterfield. Maintaining this high score throughout the year is a credit to my team, and without their dedication to providing a great customer experience this couldn’t have been possible”.
What is Reputation?
The 2023 Automotive Reputation Report by Reputation brings attention to the leading OEM brands in the United Kingdom. It does so by allocating a Reputation Score derived from feedback provided by thousands of consumers. This metric has become significantly crucial for the automotive industry. The report unveils the auto brands and dealerships that stand out in essential aspects of the car-buying journey, emphasising the significance of customer feedback from the initial purchase to fostering loyalty.
Rated on a scale from 0 to 1,000, Reputation’s Reputation Score serves as a thorough gauge of the online standing of business locations across over 70 industries. This score takes into account various elements, including the overall sentiment from reviews on different platforms, the accuracy of business listings, and other markers that mirror consumers’ viewpoints and experiences—both online and at the physical location.
“A car is one of the most significant purchases many consumers make, and they are willing to pay more – meaning where they buy their car matters now more than ever. This makes customer feedback critical to business growth – Stoneacre Chesterfield has set itself apart by engaging with and taking action from customer feedback like online reviews, establishing itself as one of the top Automotive Dealers in the industry,” says Anthony Gaskell, Reputation Managing Director EMEA.
In the realm of automotive excellence, Stoneacre Chesterfield shines as a beacon of distinction. Their triumph as an Industry Leader in the 2023 Automotive Reputation Report, topping Renault dealerships and ranking among the top across all manufacturers, cements their dedication to unparalleled customer service.
This accolade underscores their commitment to not just selling cars but fostering memorable and fulfilling journeys for their customers. As they continue to set benchmarks in the automotive industry, Stoneacre Chesterfield stands as a testament to the power of prioritising customer satisfaction and leveraging feedback to elevate the car-buying experience.
